This document shows the general conditions of on-line sale through the website Dr-auto, ownership and management of Mondoautoricambi with registered office in via G. Pastore 10 10024 Moncalieri (Turin - Italy), registered in the Companies Register of Turin n.TO- 1185404 - PI 11072810010
These general conditions, except for any derogation specifically agreed in writing, govern relations between the merchant, Dr-auto, and the client, private or professional ("Customer").
All purchases made through the site are governed by the terms and conditions of sale set out here to follow; All data of buyers will be treated in full respect of the Italian privacy law (Art. 30, Legislative Decree 196/03)
1. (General Conditions):
All terms of sale, delivery and payment are listed in detail in the various sections of the site and during checkout. They are to be considered an integral and substantial part of this contract. The conditions applicable to each individual order will be those shown on the site at the time of the order. Any new terms will be effective upon posting on the Website and they will be apply only to sales made later.
2. (Offer to the public):
All products and prices shown on the site constitute an offer to the public with the limitations and procedures contained in the Site and in these general conditions of sale.
The essential characteristics of products are shown on the site within each product page. The images and colours of the products offered for sale may not exactly correspond for the real effect of the Internet browser or monitor used.
At the expense of the customer will only apply the price calculated at the order, without any consideration of increases or decreases in prices, even for promotions, which may occur after or before that ended. All prices are inclusive of VAT unless otherwise stated. The cost of delivery is not included in the price of products.
5. (Orders' acceptance):
The order submitted by the Customer will be binding only if the entire order process will be completed regularly and properly without any detection of error messages from the site. Dottor-auto will not fit in the cart products not specifically ordered by the Customer .
In his e-mail the customer will receive order confirmation with a summary of the products, their prices, the delivery date and the general and specific conditions applicable to the order itself. If you do not receive an order confirmation this could be caused by a problem with the order and it would be advisable to contact Dottor-auto at email: firstname.lastname@example.org to verify that the order has arrived.
Dottor-auto delivers its products all over the world. For any anomaly contact our after-sales support. It shall not be liable for any delays that have occurred during transport.
8. (Products not available and purchasing's limitation):
Dottor-auto will not be in any way responsible for the temporary or permanent unavailability of one or more products. In the case of temporary unavailability of the products applied, the company is committed to inform the customer in the manner prescribed by art. 54 of Legislative Decree 206/2005 and not to charge the customer the corresponding price or, in the case of advance payment, refund the customer the purchase if it receives the request. The availability of products are specifically mentioned in the web pages and it is therefore necessary to refer to the specific indications.
9. (Failure to Deliver):
Delivery requires the presence of the Customer or a person authorized by the address specified in the order. Dottor-auto will charge the customer additional costs resulting from the negligence of the customer relative to the failure to collect the shipment. It will also be entitled to Dottor-auto to exclude the customer from subsequent purchases.
The purchase can be paid by the customer at his choice as follows:
- Bank Transfer
- Credit card
- Cash (subject to a supplement of € 6) * Service available only for Italy.
According to Art. 2 paragraph 1 letter OO of DPR. # 696 of 21.12.1996, the supply of goods by mail order are not subject to certification by an invoice or sales receipt. If you want an invoice, it must be requested at the time of purchase through the form provided in the checkout process, releasing the tax code and / or VAT. Will not in any case invoiced if not required with order.
12. (Right of withdrawal):
The Customer's rights are protected by Decree 206/2005. The customer has, therefore, the right to cancel the contract, even partially, without explanation and without charges, provided that such termination is notified within 14 days from the day of receipt of goods. The notice may be sent by email at info@Dottor-auto or using the appropriate form. Such notice shall specify the intention to withdraw from the purchase, the products for which it intends to exercise the right of withdrawal, attaching a copy of the order. The Customer must then return the product at his own expense following irrevocable authorization to return which will be allocated by Dr-auto.
It is understood that the risks of transport for the return of the items are charged to the consumer.
The consumer agrees to return the goods within 5 days from the authorization of Dr-auto_ to return.
If the goods are damaged during transport, Dr-auto_ will inform the customer (within one business day following receipt of the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain refund of the value of the property (if insured); in this case, the product will be returned, with shipping costs charged to the customer, while cancelling the request for withdrawal;
Dr-auto_ does not respond in any way for damage or theft / loss of goods returned by uninsured shipments; on his arrival in stock, the product will be examined to assess any damages not caused by transport.
All items must be received in the same conditions of receipt, unused and fully intact, in their original packaging and with any manuals, without any lack. Dottor-auto reserves the right to charge the customer all costs for the refurbishment of the product if the above conditions are not complied with. If the original packaging inside / outside is ruined, Dottor-auto will deduct from the refund due a percentage of 10% of the same (with a minimum of 5 €), as cost of repair of the goods. If the object is used or mounted, Dottor-auto considers the returned goods as used and depreciate of the 100% the object, bringing to 0 € the value of the goods returned by the purchaser. Without prejudice to possible repair costs for damage to the original, Dottor-auto will refund the customer the full amount already paid, within 15 days of receipt of the goods. The refund will be made through repayment on the credit card used for the purchase or by bank transfer depending on the payment method used to make the purchase. The Buyer shall deliver promptly to the banking coordinates on which obtain the transfer .
The consumer may not exercise this right for products made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.
This right may be exercised only by consumers, so all purchases made for purposes unrelated to business or professional, that is where you insert a reference to VAT in the order form, do not enjoy this right.
This right can not be exercised by consumers who have requested the issue of the invoice.
Dr-auto_ ensures compliance with quality standards relating to the products; it's excluded from any liability related to the bad condition of the products due to improper handling after the time of delivery.
Dr-auto_ disclaims any liability for any direct or indirect of whatever nature or whatever form they occur, resulting from the use of the Site and / or the news, photos and information contained therein.
Any disputes relating to the execution of the service can be raised, under penalty of forfeiture, within 10 days after delivery of the products.
The consumer and / or customer from the moment he receive damaged goods or seeks to return to the carrier, has direct and exclusive action against the carrier itself. The latter is also responsible for the delay in delivery of the goods to the consignee. Dr-auto_ in such cases must be considered free of any liability for loss or damage of the goods from the time in which it is delivered unconditionally to the carrier for transport.
In case of damage to the packaging or package the customer has the burden to make reservations as to the delivered products upon return to revocation.
In case of partial loss or damage not identified at the time of delivery, the consumer and / or customer must give notice to the carrier, subject to revocation, the damage just met and no later than eight days of receipt by registered letter (Article . 1698 Italian Civil Code)
Dr-auto_ is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, when purchasing products, not being, at no time part the procedure.
Product images posted on the site are purely indicative. In the absence of specific instructions in order notes will not be lamented the lack of compliance of purchase
Products sold by Dr-auto_, are guaranteed for 2 years from date of purchase for manufacturing defects (the guarantee is reduced to 1 year for products purchased on invoice).
The consumer (any natural person who, in contracts for the sale of consumer goods, is acting for purposes unrelated to business eventually carried out, and still buys using the tax code and not the VAT), in the event that, within two years from delivery of the goods purchased, a fault occurs in compliance with the contract to be considered already present at the time of delivery, has to call Dr-auto_ requiring, at its option, repair or replace the goods. If the remedy requested is objectively impossible or disproportionate to the other Dottor-auto offers the Consumer the other remedy. Where a consumer requests or accepts the remedy of repair, the reasonable period will be determined with specific reference to the timing of service centres in charge. For this reason, Dr-auto_ can not be held responsible for delays in the execution of the remedy of repair.
The consumer, if he does not accept the alternative remedy, may require at its option, an appropriate price reduction or termination of the contract where one of the following conditions: a) the repair or replacement are impossible or prohibitively expensive; b) the seller has failed to repair or replace the goods within a reasonable period; c) the replacement or repair previously carried out has caused significant inconvenience to the consumer. In determining the amount of the reduction or the amount to be repaid is taken into account the use of the property (Art. 1519 quater Italian Civil Code).It's a consumer's burden to prove that it is a lack of conformity which exists at the time of conclusion of the contract, unless the same is apparent within six months after delivery (Art. 1519 sexies Italian Civil Code).The denunciation of the defect must be made within two months of discovery, under penalty of forfeiture (Art. 1519 sexies Italian Civil Code).Dr-auto_ following irrevocable communication via e-mail, may authorize the return of the product for testing to be performed in the relevant manufacturer service centre.
The cost of return will be paid by the consumer. The risks involved in bringing the goods back are charged to the sender that can freely choose whether to insure the shipment without any obligation of reimbursement by the seller. We will not accept shipments sent "freight" unless previously agreed with the seller. In the event that the complained fault is found, Dr-auto_ shall execute, within a reasonable time, the remedy and the crediting of the shipping costs incurred except for services not ordinary.
Dr-auto_ reserves the right to charge the customer for any costs incurred for verification of the product and for the return of the same, if it is undamaged and functioning or without the lack of conformity complained and referable to the delivery date, different to the declared by the customer.
In any case of a request to terminate the contract or reduce the price ex art.1492 Italian Civil Code this must be preceded by the dispatch of appropriate certification of the authorized service centre on the existence and nature of the defect complained. Only after the receipt of such certification we will proceed to process your request.
Dottor-auto.com is not responsible for any costs incurred by customers for assembly and disassembly of components that are later found to be defective. The buyer shall indemnify Dr-auto_ from any liability arising from the failure or malfunction of the items purchased.
15. (Wrongs purchases):
If the customer purchases an incorrect product will be entirely responsible for the cost of the return and replacement of the product with the correct one. We therefore suggest customers to always verify the compatibility of the product directly with our operators via email at email@example.com or by phone by calling 0039 011 0446217.
16. (Compatibility products):
Automotive applications of the products (or the compatibility of a product with a particular type of vehicle) may contain errors. Dr-auto_ can not in any way be held responsible for these errors. Customers are asked to verify the compatibility of the piece through the use of the original code shown on the parts to be replaced.
For any and all disputes that may arise in relation to the application, interpretation and execution of these general conditions of sale, it will be mandatorily competent Court of Turin.